See’s 60-Day Satisfaction Guarantee
At See’s Candies, Inc. (“See’s”), we love our candies and want you to love them, too. If for any reason you are unsatisfied with a See’s product you purchased from us or one of our authorized sellers, we will gladly provide you with a refund or replace the candy free of charge.
See’s candies are made with the finest ingredients, with no preservatives added in our kitchens, which means they have a limited shelf life. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the See’s 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser.
In addition, due to the heat-sensitive nature of our products, we cannot guarantee freshness of product that is shipped Internationally, to a PO box or APO/DPO/FPO address, or is delivered to a UPS Access Point® location.
How It Works
To submit a Guarantee request, simply return the candy to your nearest See’s Candies shop or call 800.347.7337 to speak with a Customer Service Specialist. Please be prepared to provide the following information:
• Your full name, address, phone number, email address, and preferred method of contact
• A brief description of why you are unsatisfied with your product
• The date you purchased your product
• Where you purchased your product
• A copy of your receipt or other proof of purchase
You must submit your Guarantee request within sixty (60) days of the date of purchase.
Guarantee Guidelines
See’s reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the See’s 60-Day Satisfaction Guarantee.
Any questions regarding whether or not a seller is an authorized seller of See’s Candies can be directed to Customer Service.